We individually hand make and decorate every item on this website with the exception of the educational books, no two items are exactly the same, and we describe every item as clearly as possible but can vary slightly from the picture given.

As most items are personalised you are solely responsible for checking that you have given all details, wording and spelling correctly. No refunds will be given on personalised items that have spelling or mistakes given by the customer.

All items on this website with the exception of the educational books are decorative gifts and are not suitable for young children and should not be given as toys.

As our products are custom made no work will commence until full payment has been received and cleared. 

We give an approximate time for dispatch, this is to allow for busy periods, if you require an exact dispatch time please email or call before ordering to avoid disappointment.

Dispatch times are not delivery times; we are not responsible for any delays in delivery times this is down to the delivery company used - currently Royal Mail. Please visit there website for up to date delivery times.

Please ensure that you give the full and correct delivery address and details as we will not be held responsible for any packages being sent to the wrong address. Parcels returned back to us due to customers not being at home or non collections from Royal Mail are not our responsibility. Re delivery of these parcels will be subject to further postage costs, also administation fee of £1.95. 

Delivery charges are non-refundable