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Terms and conditions

Please read these terms and conditions before purchasing any of the products from this website.

We individually hand make and decorate every item on this website. No two items are exactly the same, and we describe every item as clearly as possible but can vary slightly from the picture given. As most items are personalised you are solely responsible for checking that you have given all details, wording and spelling correctly. No refunds will be given on personalised items were spelling or mistakes are given by the customer.

All items on this website are decorative gifts and are not suitable for young children and should not be given as toys.

As our products are custom made no work will commence untill full payment has been received and cleared.

Please choose carefully as items are made to order, refunds are not available on custom made (made to order)and personalised products.

Payments available Paypal, Credit/Debit cards, Cheque, Postal Orders.

All items sent to the UK are sent via Royal Mails 2nd Class Delivery.

Outside the UK other options are given on the checkout pages, please select the correct options. Incorrect options will result in your order being cancelled.

Most orders are dispatched within a few days but please allow upto 20 days for dispatch for wooden letters, if you require an exact dispatch time please email or call before ordering to avoid disappointment.

Dispatch times do not include delivery times; we are not responsible for any delays in delivery times this is down to the delivery company used - currently Royal Mail. Please visit there website for up to date delivery times.

Please ensure that you give the full and correct delivery address and details as we will not be held responsible for any packages being sent to the wrong address. Parcels returned back to us due to customers not being at home or non collections from Royal Mail are not our responsibility. Re delivery of these parcels will be subject to further postage costs, also administation fee of £1.95.

Delivery charges are non-refundable

Refunds are not given on custom made items & personalised items. Items that are damaged in transit must be reported by email to within 2 days of receipt of your goods.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Information provided to is for internal use only. We do not sell, rent or transmit any personal information or email address to other companies or organisations.

Sometimes I will collect information for the purpose of making your experience within my site a better one. This information will be used solely for my own informational purposes. Any private information given to me for the purpose of ordering a product or service, will be used solely for that purpose alone. Your information will never be sold, traded, or otherwise abused.

If you have provided your Credit card information as part of the online shopping process, it is obtained via secure server and is used only to process your payment.

Our Web site has links to other organisations. Once you follow a link to any other site, you are subject to that site's privacy policy and you information security and privacy is then out of's control.